Turn Intake Forms into Jira Issues

Build Smart Jira Forms using a wide list of available fields: checkboxes, date, multi-choice. Share forms externally via URL, embed on websites, or add in Confluence.

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★★★★☆
3.8
(36 reviews)

See Smart Forms in Action

Watch how to build ticketing systems with forms outside of Jira

Key Features

Discover how Smart Forms for Jira can transform your workflow

Easy Form Creation

Build forms using a wide list of form elements including checkboxes, multi-choice, date, and more. Drag and drop fields for easy no-code dynamic form creation.

Share Forms In & Out of Jira

Auto or manually add multiple forms to Jira issues. Share with external links, embed on websites, or use Confluence forms to create Jira issues.

Automation Integration

Map Smart Values from forms to update existing issues or trigger new ones, pre-filled with form data. Update issue fields when forms are submitted.

Form Response Analytics

Analyze responses with charts or answer lists. Export data in XLSX or PDF formats for further analysis and reporting.

Multiple Forms Per Issue

Add several forms or checklists to your tasks and gather all the necessary information inside the tasks for comprehensive data collection.

Service Desk Integration

When forms are published to the Jira Service Desk interface, you can attach additional Jira forms to collect extra information and solve customer applications rapidly.

How Smart Forms Works

Follow these simple steps to transform your data collection and issue creation process

1

Create Your Form

Build custom forms using the drag-and-drop form builder with various field types including text, checkboxes, dropdowns, dates, and more.

2

Configure Form Settings

Set up form behavior, field validation, conditional logic, and determine how form submissions will be processed.

3

Share Your Form

Distribute your form via direct link, embed it on websites, add it to Confluence pages, or attach it to Jira issues.

4

Collect & Process Data

Gather responses, automatically create or update Jira issues, and analyze the collected data through reports and exports.

Smart Forms in Action

See how Smart Forms for Jira looks and works in real-world scenarios

Use Jira issue forms out of Jira to create work
Use Jira issue forms out of Jira to create work in your projects
Add forms to any Jira issue or ticket
Add forms to any Jira issue or ticket for structured data collection
Form Builder Interface
Intuitive form builder interface for creating custom forms

Smart Forms Use Cases

Discover how different teams can leverage Smart Forms for Jira

IT Service Management

Enhance your service desk with custom request forms that collect all necessary information upfront, reducing back-and-forth communication and speeding up resolution times.

Customer Feedback Collection

Create NPS or CSAT surveys that automatically attach to resolved issues, gather customer insights, and update Jira fields with satisfaction scores.

Bug Reporting

Standardize bug reports with forms that capture essential details like browser version, steps to reproduce, and screenshots, ensuring developers have all needed information.

HR Process Management

Streamline employee onboarding, time-off requests, and other HR processes with forms that create properly categorized and assigned Jira issues.

Project Intake

Create standardized project request forms that collect business requirements, stakeholder information, and project details before automatically creating properly configured projects.

Compliance Documentation

Ensure regulatory compliance by creating forms that document required checks and approvals, with all responses securely stored and linked to relevant issues.

What Our Customers Say

Trusted by 900+ companies including Ferrari, Lidl, Zoom, Carfax, and more

"Easy to use and provides useful information that I was looking for. I reported a bug and it was addressed and fixed within 24 hours."
Dino Tius

Dino Tius

★★★★★

"This was exactly what we were looking for, Service Desk style SLA reporting, but in the standard JIRA interface."
Colin Brown

Colin Brown

★★★★★

"This plug-in works very well. I've also found the technical support from SaaSJet to be excellent: they were very quick to respond and eager to help."
Nick D

Nick D

★★★★★

How Smart Forms Compares

See how Smart Forms for Jira stacks up against other form solutions

Feature Smart Forms for Jira Basic Form Tools Enterprise Form Solutions
Jira Integration Native Limited Via API
External Form Sharing Yes Yes Yes
Conditional Logic Advanced Basic/None Advanced
Multiple Forms per Issue Yes No No
Automation Capabilities Extensive Limited Extensive
Data Export XLSX, PDF CSV Multiple Formats
Response Analytics Built-in Limited/None Advanced
Price Moderate Low/Free High

Getting Started with Smart Forms

Follow these steps to install and configure Smart Forms for Jira

1

Install the App

Visit the Atlassian Marketplace and click "Try it free" to start your 30-day trial.

2

Create Your First Form

Navigate to the Smart Forms section in your Jira instance and use the drag-and-drop builder to create your first form.

3

Configure Form Settings

Set up form behavior, field validation, and determine how form submissions will be processed in your workflow.

4

Deploy Your Form

Add the form to issues automatically or manually, or share it externally via URL or embed code.

Form Response Analytics

Gain valuable insights from your form submissions

Response Trends

Track form submission patterns over time to identify peak usage periods and optimize your processes.

Satisfaction Metrics

Visualize customer satisfaction scores from feedback forms to measure service quality.

Field Completion Rates

Identify which form fields are frequently skipped to improve form design and completion rates.

Frequently Asked Questions

Find answers to common questions about Smart Forms for Jira

What are Smart Jira Forms?
Smart Forms for Jira is an intuitive plugin for collecting data, feedback, and requests even from external users. It allows you to create custom forms with various field types that can be shared inside and outside of Jira.
How do I add a Jira custom form to an issue?
You can add forms automatically or manually. To add a form manually, go to the existing Jira issue where you need it. Find and select Forms for the Jira add-on. Select the form to display in the task.
Can I share forms with users outside of Jira?
Yes, you can share forms externally via URL, embed them on websites, or add them to Confluence pages. External users can fill out the form, submit it, and a new Jira issue based on the form fields will be created in the selected project.
Does Smart Forms collect customer data?
SaaSJet doesn't store any customer data, excluding hashed customer IDs and add-on configs. Everything is processed interactively and displayed to end-users. They use application internal logs, but without customer-related data, including only details about requests performance/status/error code.
Can I export form responses?
Yes, you can export form responses in XLSX or PDF formats for further analysis and reporting.
Is there an alternative solution from SaaSJet?
If you need a tool to improve business process management, try out BPM. The add-on allows you to build approval workflows with conditions, Forms, Checklists, and other options. And if you need to create recurring Jira tasks with a checklist, learn more about Recurring Checklists and Report add-on.

Ready to Transform Your Jira Workflow?

Start your free trial today and see how Smart Forms for Jira can streamline your data collection and issue management processes.

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